Teller Kiosk (Assisted Cash Recycler) — a hybrid bank-branch kiosk that combines cash deposit, cash withdrawal, foreign-currency exchange, card issuance, and live video teller support in a single unit. Designed for bank branches transitioning to smaller-footprint assisted-self-service formats, and for credit unions and money-transfer operators that need teller-grade transactions without staffing every station.
Note on Software. TopGood is a hardware integrator. The Teller Kiosk is delivered as a fully integrated hardware platform. The transaction workflow, video-teller integration, KYC/AML verification, and core-banking integration are developed either by your in-house team using our hardware SDK, or by TopGood once the workflow and regulatory requirements are confirmed.
Teller Kiosk vs. Virtual Teller Machine
TopGood’s existing Virtual Teller Machine is a video-banking station without cash handling. The Teller Kiosk is the next tier up — it adds physical cash recycling, multi-currency handling, and card issuance on top of the live video teller experience:
| Capability | Virtual Teller | Teller Kiosk |
|---|---|---|
| Live video teller | ✓ | ✓ |
| Cash deposit & withdrawal | — | ✓ (recycler) |
| Multi-currency exchange | — | ✓ (4 currencies) |
| Card issuance (instant issue) | — | ✓ (4-hopper printer) |
| ID / passport KYC | ✓ | ✓ |
| UL-291 24/7 safe | — | ✓ |
Standard User Workflow
- Authentication. Insert bank card, scan QR code, or scan ID / passport.
- Transaction selection. Cash deposit, cash withdrawal, currency exchange, card issuance, or balance / statement query.
- Live video teller (optional). For assisted transactions, the user connects to a remote teller via the kiosk’s high-resolution camera and dual microphones. The teller can co-pilot the transaction.
- Cash handling. Insert notes (validated, escrow-held) or withdraw notes from the recycler. Multi-currency supported when configured.
- KYC verification. ID / passport scan + optional facial-recognition match. Verified transaction proceeds.
- Card issuance (if applicable). Card is printed on-site and dispensed — front face and back face with embossed details.
- Receipt & confirmation. Receipt printed, optional SMS / app notification sent.
Hardware Specifications
Standard Configuration
| Module | Specification |
|---|---|
| Cash Recycler | 4 denominations × 2,000 – 3,000 notes per cassette, combined deposit + dispense |
| Cash Acceptor | Bulk banknote acceptance with escrow, per-note validation |
| Multi-Currency Module | Up to 4 currencies with 3 denominations each (12 cassettes total) — same architecture as TopGood’s Currency Exchange Machine |
| Card Printer | Pointman dual-side instant-issue card printer, 4-hopper (200 cards per hopper) |
| ID / Passport Scanner | Industrial OCR + chip reading, MRZ / barcode / contactless |
| Facial Recognition Camera | Full-HD with integrated liveness detection for KYC and live teller |
| PIN Pad (EPP) | PCI PTS-certified encrypted PIN pad (e.g. Sunson SE8098E or equivalent) |
| Card Reader | EMV chip + magnetic stripe + NFC / contactless |
| Safe | UL-291 Level 1 (24/7) safe with dual electronic locks, optional CEN III |
| Touch Display | 27″ PCAP multi-touch with privacy filter, 1920×1080 FHD |
| Video Teller Hardware | Front-facing Full-HD camera, dual microphones, dual amplified speakers, headset jack |
| Receipt Printer | 80 mm thermal printer with auto-cutter |
| Industrial PC | Intel Core i5 / i7, 8 – 16 GB RAM, 256 – 512 GB SSD, Windows 10/11 IoT |
| Connectivity | RJ45 Ethernet + 4G LTE (dual backup) |
| Power Supply | 110 / 220 VAC with UPS backup |
Optional Modules
| Module | Function |
|---|---|
| Biometric Login (Fingerprint) | Operator or high-value customer fingerprint login |
| QR / Barcode Scanner | 2D imager for coupon, voucher, or wallet code acceptance |
| Check / Cheque Scanner | BOCR + MICR for cheque deposit workflows |
| Coin Module | Coin acceptance and hopper for small-denomination change |
| Signature Pad | Embeddable signature capture for transaction authorization |
| Cash Acceptor Module | Higher-volume bulk acceptor for high-traffic branches |
Software Integration Model
TopGood is a hardware integrator. The Teller Kiosk exposes standard interfaces (USB, RS-232, Ethernet) for all hardware modules, and a high-level hardware SDK that abstracts the cash recycler, card printer, and biometric stack. The standard model is:
- Option A — Client-side development. Your in-house development team builds the transaction workflow, video-teller integration, and core-banking connectivity on top of our hardware SDK.
- Option B — TopGood development. We deliver the application once your core-banking API, video-teller platform (e.g. Video Banking Solutions, NCR Interactive, or your custom), and KYC / AML provider are confirmed.
After-Sales & Quality Assurance
- Pre-delivery burn-in. Cash recycler, card printer, ID scanner, and EPP are all tested at the factory in an integrated loop simulating real teller sessions before shipment.
- Remote support. Live tellers can be supported remotely; engineers join the video session for hardware diagnosis if needed.
- Operation training. Branch staff and remote tellers receive walkthrough documentation for routine maintenance, card-printer consumable replacement, and cassette cycling.
- Warranty. Standard 12-month warranty, extendable to 60 months.
Why TopGood
- 12+ years of self-service kiosk integration experience. Founded in 2014. Cash-handling deliveries to overseas clients since 2016.
- Reference deployments. Teller-Kiosk architecture validated through multi-currency Currency Exchange Machine deployments (2019 Singapore reference) and bank-branch self-service projects.
- Multi-currency expertise. The same 12-cassette, 4-currency architecture used in the Currency Exchange Machine is available in the Teller Kiosk for branches serving multiple corridors.
- Card-issuance ready. Pointman dual-side, 4-hopper card printer integrated with KYC / AML workflow — instant-issue debit / credit / prepaid card support.
- UL-291 / CEN III safe integration. In-house safe sourcing and mechanical integration.
- Global certifications. CE and CB certified for European markets.
Get a Quote
Send us your target transaction mix (deposit / withdrawal / exchange / card issuance), core-banking integration requirements, video-teller platform of choice, and any local regulatory requirements. A tailored proposal is typically prepared within 48 hours of receiving the full specification.
Lily Xiao
Sales & Marketing Manager
Shenzhen TopGood Intelligent Technology Co., Ltd
For Self-service Kiosks, Vending Machine, Digital Signage
Email: sales001@sztopgood.com
Mobile / Wechat / Telegram / WhatsApp: +86 135 1008 1752
Tel: +86 755 2942 0029
Website: www.sztopgood.com, www.kioskmachine.net
Frequently Asked Questions
- What’s the difference between the Teller Kiosk and the Virtual Teller Machine?
- The Virtual Teller Machine is a video-banking station without physical cash handling — it supports live video teller interactions and KYC but does not dispense or accept cash. The Teller Kiosk is the next tier up: in addition to the video teller and KYC, it adds a cash recycler for combined deposit and withdrawal, multi-currency exchange, and instant card issuance through a 4-hopper card printer.
- What transactions can a user perform on the Teller Kiosk?
- Cash deposit (validated, escrow-held), cash withdrawal, foreign-currency exchange (up to 4 currencies with 3 denominations each), instant card issuance, balance and statement query, and live-teller-assisted transactions across all of the above.
- Does the Teller Kiosk support card issuance?
- Yes. A Pointman dual-side instant-issue card printer with 4-hopper (200 cards per hopper) is integrated. Front and back faces are printed and embossed in a single transaction; cards are dispensed without staff intervention.
- What kind of KYC is supported?
- ID / passport scanning with industrial OCR and chip reading, Full-HD facial recognition camera with integrated liveness detection, and a PCI PTS-certified encrypted PIN pad (e.g. Sunson SE8098E or equivalent). For higher-value transactions, fingerprint biometric is also available.
- Does the unit require a live teller for every transaction?
- No. Routine deposit, withdrawal, and card-issuance transactions can be completed without a live teller. The live teller connects only when the user explicitly requests assistance, when the transaction type requires human authorization, or when KYC flags a manual review.
Related Products
- Currency Exchange Machine
- High-Capacity Cash Deposit Machine
- Smart Safe — Teller Cash-Management Safe
Additional Views
Real product photography from TopGood’s Shenzhen workshop. Custom color, branding, and module configuration available on request.